“No pilot takes off without going through his checklist — A, B, C, D. So why should a manager?” Imagine being on a flight, and just before takeoff, you hear the pilot casually say, “I’ve done this a thousand times. We don’t need the checklist today.” Most of us would want off that plane. Yet,…
Getting the Incentives Right: The FedEx Case That Revolutionized Operations — and What It Still Teaches Us Today Most organizations do not have a bad people problem. They have an incentive design problem. When incentives are misaligned, the smartest and most committed employees will still behave in ways that hurt the business — not because…
Hey there, fellow business leaders and operations experts! I was recently reading the book Poor Charlie’s Almanac, and one particular sentence just slapped me in the face (in the best possible way, of course!). Charlie Munger, the brilliant partner of Warren Buffett, laid out two golden rules that resonated deeply with me, especially when I…
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